Training
Introduction to Working Smart with MS Outlook
Date of Training: 29th May 2012Region: Dublin
Trainer: Dermot Rice, Priority Management
Venue: The Burlington Hotel, Dublin 4
Price for SII Member: EUR 275
Price for non-SII Member: EUR 375
Duration: Morning 9.30am - 1pm
Type: Workshop
Dermot Rice, MD, Priority Management
Working Sm@rt® with Microsoft Outlook is an essential management skills programme and has been designed to provide you with the knowledge, skills and competencies to work effectively and use Outlook as your organisational system.
This programme will help enhance personal and team productivity and performance, while giving you more control over activities and information. By providing immediate access to key business information you will improve your decision-making. You will become more balanced and reduce stress when you put these skills into practice.
Do you recognise the following symptoms :
• Inbox crammed full + important things missed
• Time lost looking for emails
• Fire fighting & missing deadlines
• Priorities keep changing
• Unrealistic ‘To Do’ lists
• Keep putting things off
• Attempting too much/cannot say “No”
• Constant interruptions
• Others not delivering on time
Learn practical techniques to help:
• Control Inbox - emptying continuously
• Focus on important emails
• Simplify email filing & finding
• Stay with priorities regardless of email volume
• Multi-task + get the important things done on time
• Plan all work into realistic days
• Be more strategic in daily choices of activities
• Manage others’ expectations & interruptions
• Control work due from others.
All of the above techniques can be applied immediately. This programme turns the principles of managing workloads and time into practical techniques.
Programme content.
All attendees will need to bring their laptops and have Microsoft Outlook on their systems. Customisations for Microsoft Outlook will be sent before the class starts.
1. Productivity Processes
• Productivity Issues
• Principles + Best Practices
2. Managing Email
• Controlling & prioritising Inbox
• Following-up Sent Messages
• Speedy Filing
• Diverting Emails away from Inbox
• Email Etiquette for Team
You will see how you can use the Inbox only for today’s emails, manage your work-in-progress emails outside the Inbox, speed up your filing and be able to focus on important emails.
3. Controlling Tasks
• Multi-Tasking + Prioritising
• Planning Realistic Days and Weeks
• Managing expectations & interruptions
• Delegating + Following-up on Others
• Using Calendar proactively
• Implementing Goals & Coordinating Projects
You will be able to plan tasks for realistic days and weeks, manage other’s expectations when necessary, keep control of work due from others and ensure sufficient time is allocated to goals & projects
4. Communicating
• Planning for Meetings/Conversations
• Contact Management
You can use Outlook Contacts for planning, recording, following-up & recalling conversations – team, colleagues, customers, suppliers, projects, meetings
5. Back in the Office
• Implementing Working Sm@rt
• Coaching including Desk Management, Recommended.
• Monthly LearningLinkļ¤ productivity e-newsletter
The fee for Sales Institute members to attend this course is €275 and for non-members €375. For all booking enquiries, please contact the Sales Institute of Ireland on 01 662 6904 or email info@salesinstitute.ie
Refunds in respect of cancellation are only possible if notice is given twenty one days before scheduled course training.